Return Policy

Thank you for choosing Purrfect Paws! We want you and your furry friend to be 100% satisfied with your purchase. Please review our Return & Refund Policy below.

📌 30-Day Hassle-Free Returns

If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

To qualify for a return:
✔️ Item must be unused, in original packaging, and in resellable condition
✔️ Proof of purchase (order confirmation or receipt) is required
✔️ Customer is responsible for return shipping costs

💰 Refunds & Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 5-7 business days.

🚨 Non-Refundable Items:
❌ Used, damaged, or altered items
❌ Clearance or final sale items
❌ Gift cards

⚠️ Damaged or Defective Items? We’ve Got You Covered!

If your item arrives damaged, defective, or incorrect, please contact us at purrfectpaws007@gmail.com within 48 hours of delivery. We will gladly send a free replacement or issue a full refund.

📩 How to Initiate a Return

1️⃣ Email us at purrfectpaws007@gmail.com with your order number and reason for return
2️⃣ Wait for return instructions and approval from our team
3️⃣ Ship the item back to the address provided
4️⃣ Once received and inspected, we will process your refund or replacement

For any further questions, feel free to reach out to us at purrfectpaws007@gmail.com. We’re happy to help! 🐾😊